Flexibility, knowledge sharing and social awareness in new work - a field study
in a .com-company
The project is a longitudinal collaborative practice research aiming to identify organizational, cultural
and technological strands in the formation of a knowledge company:
- Decision making and responsibility
- Idea generation
- Impact of domestication of the physical environment on problem solving and collaboration
- Use of IT
- Time-space flexibility
The company was founded in the beginning of 2000.
First phase of field studies encompassed observation and interviewing in August & September 2000.
The company received weekly reports during the period of observation which served as inspiration for their
internal reflection, and in November they got a report which positioned the company in the national landscape
of .coms, reported our findings and presented ideas for improvement. NWOW has used data from this phase
for scientific publication and as input for the ongoing NWOW-design of awareness boards.
Second phase is running August till November 2002, including another round of observation and interview
supplied with a questionnaire, persuing the same questions about organizational, cultural and technological
strands, but now with a more narrow focus on knowledge sharing. The data from the project will become
input in a workshop where the company and NWOW will jointly address the interplay of culture and artefacts
for knowledge sharing.
- Christiansen, E.: Knowledge Management in a Thinking System. Paper presented at IRIS 2001, Ulvik,Norway,
- Bødker, S. & E. Christiansen: Lost and Found in Flexibility. Paper to appear in Scandinavian
Journal of Information Systems. vol. 15
- Ellen Christiansen
- Eva Bjerrum